![]() ![]() ![]() It varies RAS error Error happens in tunnel negotiation The server is not reachable. ago What version of NetExtender your users are on The error messages are not consistent. I would suggest you post your firewall rules and your routing tables, and then we can inspect that and advise further. What message are they receiving if any We have many Surface iterations using netextender without issue. Since you say the people on site A can reach the VPN user, this seems not to be the problem. Some VPNs can be configured such that the VPN clients are not reachable from the target LAN. VPN configuration More of a theoretical one. Look for 'SonicWALL NetExtender Service' Start the service by clicking 'start' on the left hand side.Remember: VPN users often have IP addresses in a subnet very different from the subnet used on site A, so that the VPN router can route the packets to the individual clients. However, if the servers on Site B do not know where to route the traffic for the VPN user, it will go out through the default gateway and therefore never reach the VPN user. ![]() Theres a file in there that seems to cause the issue. Routing If the Sonicwall performs SNAT for any traffic going from Site A to Site B (possibly due to overlapping subnets), then traffic from the vpn user towards the servers at B will work and the reverse will also work, because the original address has been replaced by the SNAT with the address of the Sonicwall, which performs the reverse translation, too. Uninstall netextender delete the c:program filessonicwall directory.There are a number of possible reasons for this. September 2022 Have you tried the NetExtender cleanup tool before reinstalling spaLOGICngLLC Newbie September 2022 My apology for lack of KB on the topic. ![]()
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